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Information Technology Beverly Hills Fiber FAQ
What’s Beverly Hills Fiber?
Beverly Hills Fiber is both an innovation initiative of the city and a new utility. It was established by the Beverly Hills City Council to provide reliable, cost-effective, high-speed broadband to residents and businesses.

When will construction start?
This is a five-year project, beginning in 2017. To minimize disruption, the city will be broken down into 100+ micro-neighborhoods. We anticipate construction beginning in the 2nd half of 2017.

How can I find out when construction is coming to my neighborhood?
You’ll receive notice approximately 30 days before construction begins.

Once they start construction in my neighborhood, how long will it take?
A two-part construction process will be implemented in each of 100+ micro-neighborhoods in the city.
  • The first step involves laying and enabling fiber and this happens on city-owned streets, and adjacent sidewalks and parkways. Central, shared, city-owned switching-boxes will be installed during this initial phase of construction.
  • The 2nd step in construction is taking the fiber from the street into the homes and businesses of those who choose Beverly Hills Fiber service.
What we’ve learned from our fiber partners and the experienced construction and installation teams we’ve hired, is that every single premise presents different issues, requiring custom solutions. This reflects the ‘exciting’ diversity of home and commercial construction techniques! We’re committed to getting in and out of every residence as quickly as possible, but there’s no one answer about how long construction will take.

What products will be offered?
Initially, Beverly Hills Fiber will provide broadband internet service at speeds significantly faster - at least twice as fast - as service currently available. We are working on crafting the most attractive array of products and pricing and welcome the public’s feedback in the comments section of this website.
We are also working on offering voice (telephone) and video (television) services along our fiber network so stay tuned for more information as we research the best way to offer these products in the most cost-effective manner.

How much will it cost?
The goal is to offer basic internet service at a monthly cost of around $50. No contracts and no installation fees will be required except in rare cases where the distance from residence to street is beyond the norm, or should home construction materials present unusual challenges.
Who’s running this program?
Beverly Hills Fiber was established by an unanimous vote of support by our city council in February 2017. The program is managed by the city’s Information Technology Department under the day-to-day supervision of the City Manager.
A number of outside consultants, who have implemented similar fiber installations with success, were vetted and retained and they report to Information Technology.

Are you going to tear up my yard?
Every premise is different, but we are committed to restoring landscape and hardscape as close to its prior state as possible. As an example, if we are laying fiber in a lawn which requires trenching, we’ll carefully remove, replace and water the sod.

How much is this costing the city and how is it being funded?
In February 2017, the city council approved spending $32M to fund this initiative. Capital costs from a $10M equity contribution from unallocated revenues; internal loans of $17M borrowing against IT funds 41 and 42; and a request for $5M in working capital. There is also a 10% contingency which is customary for a project of this scale..

I don’t use the internet and I don’t like the city paying for something I won’t use.
Part of the due diligence process as we examined adding fiber, was a feasibility study which indicated that over 90% of Beverly Hills’ residents use the internet and a majority of residents said they were interested in purchasing this service. It dictated that this initiative would be prudent and appropriate. Fiber is just one element of Beverly Hills’ intent to continue to evolve as an exemplary city in every way, and one that both serves its residents and our leading edge businesses in the areas of entertainment, healthcare, hospitality and retail.

I rent and my landlord doesn’t plan to add this service. What can I do?
Adding Beverly Hills Fiber is the ultimate decision of building and homeowners. You might see if other tenants are also interested in this service and appeal to your landlord. And if you give us her/his contact information, we’d also be happy to outreach and explain the advantages of fiber-to-the-premise.

Do I have to give up my current video plan if I want Beverly Hills Fiber?
No, many homeowners have told us they want to keep their existing plan and add our service and there's no problem doing so.

I have a contract, but I’d like to switch to Beverly Hills Fiber. Will you buy out my contract?
No. Except in rare cases, there are no installation fees with Beverly Hills Fiber and no contracts. We’re keeping overhead as low as possible in an effort to make service affordable, and there are no provisions to buy out contracts. We’ll be happy to add you on whenever you’re ready.